Efficiently Increasing Service Levels with Conversational AI

Peter Giacalone, a leading expert in the Security and Alarm Monitoring industry, will explore how Conversational AI is transforming operational efficiency while increasing service levels. Peter will dive into the growing challenges faced by central stations, from rising labor costs to staffing shortages, and how Conversational AI can help solve these challenges. We’ll discuss the differences between traditional IVR systems and advanced Conversational AI, with a focus on how AI can automate highly transactional call drivers, optimize call handling times, and ultimately improve customer experiences. Session overview:

• Explore the benefits of Conversational AI: Learn strategies to automate non-emergency and repetitive tasks, reduce overtime and improve the efficiency of your customer support teams.
• Understand how to future-proof operations: Gain a deeper understanding of how Conversational AI outperforms traditional IVR systems in terms of natural language processing, flexibility, and responsiveness.
• Discuss key use cases for AI in Security and Alarm Monitoring: Leverage AI to automate highly transactional calls like putting systems on/off test, false alarms, etc., all while elevating services levels and seamlessly integrating with key systems (MAS, Stages, Bold).