Turn on the lights in your contact center
Conversation Intelligence extracts audio-based insights from every customer service call—so you can improve agent performance, eliminate contact center inefficiencies, and automate more conversations.
Transform customer service with AI-powered insights
Legacy QA tools rely on rigid keyword spotting and script adherence, and only offer surface-level insights. Conversation Intelligence uses cutting-edge large language models to turn unstructured call data into actionable insights, directly from audio, so you can:
Surface business insights and quickly address issues
Gain insights into call drivers, enabling you to proactively address root causes, reduce call volume, and improve customer experiences.
Develop agents with smarter coaching
Measure agents on call outcomes, not script adherence, and easily build coaching plans with tailored recommendations across sites, supervisors, and agents.
Automate conversations to improve efficiency
Analyze every call to uncover opportunities for automating repetitive tasks—freeing agents to focus on more impactful work.
Product capabilities
Audio-first insights
Call summaries
Agent coaching
Business insights
Knowledge base builder
Audio-first insights
See how it works
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Integrate with your existing tech stack
Whether it’s your CCaaS, CRM, IVR, or anything else, our platform integrates with the tools you already use, reducing disruptions and ensuring smooth workflows.
Trusted by the enterprise
