Featured Case Study

Sunrun achieves a 50% call resolution rate

See how Sunrun transformed its customer experience and captured more business with Replicant.

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Testimonials

Achieves 50% call resolution rate

Stetson Wood,
Director of Engineering and Communications Domain Owner

Testimonials

Answering 20% more calls

Kim Wyszynski,
Director of Contact Center at Southwest Medical Imaging

Testimonials

900+ basis point improvement in satisfaction

Joe Russo,
Assistant Vice President at AAA The Auto Club Group

Testimonials

Over 125k calls resolved without agent intervention

Brien Mikell,
Director of Customer Engagement and Contact Center Operations

Testimonials

2x completion rate improvement vs. previous solution

Tanya Weigelt,
Associate Vice President at CAA

CASE STUDIES

Deep Dive Into Customer Stories

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Saves Over $1.2 Million

Reduces the impact of call spikes with AI Agents customers love.

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Reduces call volume by 500k+

Alleviates adjuster workload and streamlines QA with Replicant.

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Achieves a 50% call resolution rate

Transforms their customer experience and captures more business with AI.

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Increases capacity by 20%

Resolves over 700 daily scheduling calls for patients.

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Reduces AHT by 50%

Enables nurses to focus on patient care by automating patient intake calls.

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Resolves 30% of calls

Scores an NPS of 82 for automated roadside service calls.

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Resolves 12k calls per week

Achieves a 5/5 CSAT score on 68% of rider calls.

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Resolves 35k calls per day

Achieves a 94% success rate and launched in just six weeks.

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Resolves 50% more calls

Leading insurance company achieves 80% success rate in eight weeks.

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We are doubling down on automation. If there was to be an economic downturn, we are prepared and would still be able to fulfill our responsibilities to our customers partly due to the ROI we've seen from Replicant.

Lisa Rivier,

Vice President, Road Service Operations, AAA NCNU

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