Case Studies

The latest contact center research, trends, and strategies

Artificial Intelligence

Contact Center Automation

Trends and Forecasts

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ECSI Saves $1.5M Automating Front Desk Calls With Replicant

Six Companies Experiencing Profit Margin Miracles with Replicant

Ring for Assistance: How the Thinking Machine Automates Front Desk Calls

Roadmap: Automate Dispatch With the Thinking Machine™️

Why OnProcess Went All-In On Automation

Appointment Scheduling Automation - Replicant

Scheduled Success: How the Thinking Machine™️ Automates Appointments

Resolution Guaranteed: How Replicant Removes the Risk from Contact Center Automation

Enterprise Delivery Company Reduces Call Center Costs by 55% With Replicant Voice

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