Case Studies

The latest contact center research, trends, and strategies

Artificial Intelligence

Contact Center Automation

Trends and Forecasts

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The Art of AI at Love’s Travel Stops

6 Quotes That Will Change the Way You View AI

How Southwest Medical Imaging Transformed Their Patient Experience

New Jersey Transit Brings Rapid Service to Paratransit Riders With Replicant

The CX Rx: How Healthcare Contact Centers Serve More Patients With Replicant

We’ve Got You Covered: Insurance Providers Resolve More Calls With Replicant

Leading Pest Control Company Converts More Business with Replicant

How AI can impact customer service for consumer service brands

Auto Insurance Leader Resolves 50% More Calls Using Replicant

Moving Forward: How Transportation Companies Serve More Riders with Replicant

How Can I Help: How the Thinking Machine Automates Intake Flows

Travel & Hospitality Brands Deliver 5-Star Service With Contact Center Automation

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