Trends and Forecasts
The latest contact center research, trends, and strategies
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CX Wrapped: The Best and Worst From 2022
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Trends and Forecasts
Resolve 2022: What’s Next For Contact Center Automation?
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Contact Center Automation
Replicant News
Trends and Forecasts
Expensive Contact Center Agents VS AI - Replicant
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CX Strategy
Trends and Forecasts
10 Takeaways From Resolve 2022: Transforming the Customer Experience
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Contact Center Automation
Replicant News
Trends and Forecasts
AI, the Future of Work, and Replicant
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Artificial Intelligence
Trends and Forecasts
Webinar Recap: How to Recession-Proof Your Contact Center
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CX Strategy
Replicant News
Trends and Forecasts
Benchmark Report: Contact Center Automation is Moving to the Mainstream
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CX Strategy
Replicant News
Trends and Forecasts
Customer Service Innovator Spotlight: Mike Bowman
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CX Strategy
Replicant News
Trends and Forecasts
Contact Center Technology in 2022
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Trends and Forecasts
How A Recession Would Impact Contact Centers
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Trends and Forecasts
The Great Resignation - Remote Call Center Solutions in 2022
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CX Strategy
Trends and Forecasts
The Surprising Roots of the Most Common Hold Music
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Trends and Forecasts
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