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The latest contact center research, trends, and strategies

February 12, 2025

AI Agents Are Changing Customer Service—Can Your QA and Analytics Tools Keep Up?

Artificial Intelligence

Contact Center Automation

Trends and Forecasts

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Why Resolution is the Key to Unlocking CX Automation

Top 50 CX Innovators</br> of 2024

52 Contact Centers in 52 Weeks: Lessons From an Implementation Marathon

Replicant Spotlight: Raj Pandya, Sr. Software Engineer

Replicant Roadside Assistance: Driving Member Satisfaction With Automation

Replicant Unveils 2.0 Platform Powered by GenAI, Offering Near-Human Experience That Resolves More Customer Issues

Customer Service Innovator Spotlight: Namecca Parker

How Replicant Unlocks the Future of Contact Center Automation with ChatGPT and LLMs

Replicant Wins 2023 Artificial Intelligence Excellence Award

Future-Proof Contact Centers with AI - Replicant

Dialed In: AI and Hospitality With Hannah Day

Dialed In: The Impact of Generative AI With Kevin McLaughlin

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