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The latest contact center research, trends, and strategies

February 12, 2025

AI Agents Are Changing Customer Service—Can Your QA and Analytics Tools Keep Up?

Artificial Intelligence

Contact Center Automation

Trends and Forecasts

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Replicant Spotlight: Rowley Luo, Finance Manager

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New Jersey Transit Brings Rapid Service to Paratransit Riders With Replicant

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Replicant Spotlight: Mike Borelli, Account Executive

Replicant Labs: How We Safeguard Contact Centers From LLM Risks

Replicant Spotlight: Zainah Siddiqui, Senior HR Coordinator

Replicant Spotlight: Melissa Prince, Account Executive

Replicant Labs: How LLMs Supercharge Our Contact Center Automation Platform

We’ve Got You Covered: Insurance Providers Resolve More Calls With Replicant

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