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Let Pulse guide you through a demo roadside assistance call
Let Pulse guide you through a roadside assistance demo
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Listen to a pre-recorded call instead!
“We never got positive comments about our bots with our previous solution. I fell off my chair when I heard people leaving compliments about Replicant’s AI Agent.”
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Tanya Weigelt, Associate Vice President for Automotive
Pulse
Hi there! I'm Pulse, your trusty guide to Replicant. I'm excited to show you how our AI Agents are improving experiences for callers like you. What brings you here today?
Caller
I'm interested in using AI agents to automate calls in my contact center.
Pulse
That’s great to hear! In today’s showcase, you’ll experience a call Replicant has successfully automated millions of times for AAA clubs around the world. Are you ready to begin?
Caller
Let's do it.
Replicant Roadside
Hi, this is Replicant Roadside service on a recorded line. What seems to be the trouble with your vehicle?
Caller
Yeah, you know I tried turning my car on and it just sort of clicked and and won't start now.
Replicant Roadside
That sounds frustrating. Are you safe where you are right now?
Caller
Yeah I'm in a parking lot I'm safe.
Replicant Roadside
Glad to hear you’re safe. Can you tell me your first and last name?
Caller
My name is Kevin Smith.
Replicant Roadside
Thanks, Kevin. When you try to start the car and it just clicks, do you see any warning lights on the dashboard or notice if the headlights are dim?
Caller
No nothing, it's completely blacked out and I don't hear anything.
Replicant Roadside
Thanks for clarifying. Since everything is blacked out and there’s no sound, it sounds like your battery might be completely dead. I’d recommend a battery boost to get you going. Where exactly are you right now?
Caller
I'm at the Wal-Mart on Thomas in Phoenix.
Replicant Roadside
I've found a Walmart Supercenter at 3721 East Thomas Road in Phoenix, Arizona. Is that the right location?
Caller
That's it.
Replicant Roadside
Great, thanks for confirming. What’s the make, model, and year of your vehicle?
Caller
It's a 2020 Rav4.
Replicant Roadside
Got it—a 2020 Toyota RAV4. What color is your vehicle?
Caller
Blue.
Replicant Roadside
OK, that's everything I need. I'm about to request a battery boost for you—does that sound good?
Caller
Yeah, I'm a bit hungry as well can you bring a pizza too?
Replicant Roadside
I can only help with roadside service, so I can’t bring a pizza. I’ll go ahead and request the battery boost for your blue 2020 Toyota RAV4 at Walmart. Sound good?
Caller
Yeah go ahead.
Replicant Roadside
Your service request is in, and a technician will arrive in about 47 minutes to give your Toyota RAV4 a boost. Is there anything else I can help you with?
Caller
That's it.
Replicant Roadside
You're all set, Kevin. If you need anything else, just give us a call. Have a great day!
Pulse
Welcome back! I'd love to hear your thoughts on the demo you just heard. How would you characterize today's experience?
Caller
I thought it was pretty good.
Pulse
Thanks for sharing! In a real-world implementation, Replicant’s team of experts will help you fine-tune the AI Agent until it meets your quality standards. Do you have any other questions for me?
Caller
No I think that's it.
Pulse
Before we go, would you like me to send you more information about today's demo?
Caller
Sure.
Pulse
Great! What would be a good phone number to reach you at?
Caller
321-321-2020.
Pulse
Thanks! A Replicant team member will reach out in the next few days with more information. I’m glad I could guide you through this demo. Have a great day!
