Deliver consistent customer support at retail scale
From order tracking and returns to loyalty support and account updates, Replicant helps retail teams handle high-volume customer requests accurately, without compromising the brand experience.
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Why leading brands trust Replicant in production
Reduce operational risk
Ensure every customer request is handled accurately and consistently—even during peak shopping periods and promotional spikes.
Accelerate time-to-value
Deploy automation quickly across orders, returns, and support workflows, without complex integrations or long implementation cycles.
Improve efficiency
Offload repetitive customer inquiries while maintaining clear escalation paths for complex or high-value interactions.
Gain complete visibility
Monitor demand trends, resolution outcomes, and exceptions in real-time, across both AI and human interactions.
Featured case study
How Fanatics handled peak retail demand with AI-powered support
Fanatics combined Conversation Intelligence with automation to reduce friction for customers, ease the burden on support agents, and drive meaningful improvement in satisfaction and efficiency.
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Order management
Give instant order updates by pulling data directly from order management and fulfillment systems.
Returns and refunds
Automate return eligibility checks, refund guidelines, and warranty lookups aligned to brand policies.
Promotion
Automates promotion eligibility, promo code inquiries, and apply coupons to an order.
Membership program
Automates loyalty support by handling points inquiries, benefit questions, renewals, and reward redemption.
Outbound notifications
Proactively communicate shipment changes, backorder updates and replacement steps to reduce inbound spikes.
Upsells and recommendations
Present personalized purchase suggestions (add-on products or services) during support interactions to increase average order value.
Order management
Give instant order updates by pulling data directly from order management and fulfillment systems.
Returns and refunds
Automate return eligibility checks, refund guidelines, and warranty lookups aligned to brand policies.
Promotion
Automates promotion eligibility, promo code inquiries, and apply coupons to an order.
Membership program
Automates loyalty support by handling points inquiries, benefit questions, renewals, and reward redemption.
Outbound notifications
Proactively communicate shipment changes, backorder updates and replacement steps to reduce inbound spikes.
Upsells and recommendations
Present personalized purchase suggestions (add-on products or services) during support interactions to increase average order value.
High customer volume doesn’t have to mean inconsistent support. Keep every interaction on-brand.
Request a demo
Agent Replication
- Learns from your top agents, how they think, diagnose, and decide
- Replicates your best human agents into scalable AI agents with one click
- Preserves workflows, business rules, and compliance automatically
- Resolves complex, multi-step workflows end-to-end
Conversation automation
- Single AI brain across voice, chat, and SMS. Build once, deploy everywhere
- Multi-agent orchestration enables seamless handoffs between AI agents with full context retained
- Complete tasks with inbound and outbound automation
- Multilingual AI agents with native speech recognition and localized voices
Conversation Intelligence
- Analyzes and scores every AI and human interaction to surface real-time KPIs, call drivers, and operational trends
- Unlocks automation opportunities, backed by real data
- Improve agent performance with scorecards, call summaries, coaching, and QA insights
- Turns conversation data into business decisions to uncover trends, revenue gaps, friction and root causes
AI Studio
- Define how AI agents behave, speak, and escalate if needed
- Configure guardrails, policies, and compliance with no code
- Deploy one agent across voice, digital, and outbound channels
- Continuously improve automation as products, policies, and demands change
Safety & Security
Replicant enforces strict security and compliance controls to support mission-critical financial workflows.
Certified compliance
Replicant is certified for SOC 2 Type II, HIPAA, PCI DSS, GDPR, and CCPA, ensuring every interaction involving sensitive financial data is protected, auditable, and fully aligned with regulatory requirements.
Our security practices
With Replicant, we’ve unlocked a new level of visibility into what drives calls to our contact center. The platform’s insights have empowered us to identify patterns, improve processes, and implement AI automation where it matters most.
What customer requests drive the most volume in retail?
How do retail teams handle holiday and promotion spikes without sacrificing CX?
How do retailers keep automated support on-brand and consistent?
How does Replicant help retailers resolve more requests without adding headcount?
Learn more
Connect with a product expert to see Replicant’s platform in action and learn how it could be deployed at your organization.
