CorVel reduces adjuster workload by 500K+ calls
See how CorVel reduced call volume and streamlined QA with Replicant.
Partnering to drive results
Replicant’s AI-powered insights enabled CorVel to redefine its contact center and QA strategy.
500
50%
100
Company Details
500+ Employees
Risk management
- Conversation Intelligence
- Conversation Automation
The challenge
High call volumes and inaccurate data
CorVel’s contact center faced a twofold challenge. Nearly 50% of calls lacked proper dispositioning, making it difficult to track customer needs and improve service quality. In addition, adjusters spent excessive time answering routine inquiries—like claim status updates—rather than focusing on complex cases that required their expertise.
Solutions and results
Accurate call dispositions and a turnkey automation roadmap
More accurate call data
Today, AI-driven call dispositioning means every call is accurately categorized, eliminating the inconsistencies of manual labeling.
100% call analysis
AI-powered QA and coaching provides unbiased, real-time performance assessments and surfaaces critical business trends that previously went unnoticed.
Automation insights
AI identifies high-volume, repetitive calls that can be automated, allowing adjusters to focus on complex claims that require human expertise.
Conversation Intelligence is a breath of fresh air for contact center leaders. We’ve always had massive amounts of data, but it was like finding a needle in a haystack. Now, we have clear, actionable insights that help us make better business decisions—and we’re just getting started.
Cindy Gambosh
Director of Workforce Automation
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