Replicant vs. [24]7.ai
Replicant’s [24]7.ai alternative has fully autonomous learning, delivering conversations that outperform the competition.
Proven to outperform
Legacy platforms like [24]7.ai rely on manual updates and outdated AI models, resulting in higher abandonment rates, lower CSAT, and frustrated customers.
90%
12
8.0
50%
Replicant is a purpose-built platform using the latest in AI and automation. We fully resolve customer issues and autonomously improve with minimal intervention.
<table><thead><tr><th></th><th><img src="https://cdn.prod.website-files.com/67977c1e48dbb17d41f9520b/67cad32230ea1e856c108fbb_Replicant-logo-Black.svg" alt="Replicant Logo"></th><th><img src="https://cdn.prod.website-files.com/67977c1e48dbb17d41f9520b/67d0016412db9f48d9f3ca32_247ai_Logo_black.png" alt="[24]7 Ai Logo"></th></tr></thead><tbody><tr><td>Voice AI </td><td><span class=diff-check></span></td><td><span class=diff-check></span></td></tr><tr><td>Chat and SMS </td><td><span class=diff-check></span></td><td><span class=diff-check></span></td></tr><tr><td>Visual IVR </td><td><span class=diff-check></span></td><td><span class=diff-check-half></span></td></tr><tr><td>Multi language </td><td><span class=diff-check></span></td><td><span class=diff-check-half></span></td></tr><tr><td>Real time transcription </td><td><span class=diff-check></span></td><td><span class=diff-check-half></span></td></tr><tr><td>Custom integrations </td><td><span class=diff-check></span></td><td><span class=diff-check-half></span></td></tr><tr><td>Superior conversational design </td><td><span class=diff-check></span></td><td><span class=diff-x></span></td></tr><tr><td>Accurate intent extraction vs. keyword matching </td><td><span class=diff-check></span></td><td><span class=diff-x></span></td></tr><tr><td>CSAT on-par with live agents </td><td><span class=diff-check></span></td><td><span class=diff-x></span></td></tr><tr><td>Automated continuous improvements to AI </td><td><span class=diff-check></span></td><td><span class=diff-x></span></td></tr><tr><td>>80% resolution rate </td><td><span class=diff-check></span></td><td><span class=diff-x></span></td></tr><tr><td>Advanced analytics & reporting </td><td><span class=diff-check></span></td><td><span class=diff-x></span></td></tr><tr><td>Pre-built use cases by industry </td><td><span class=diff-check></span></td><td><span class=diff-x></span></td></tr></tbody></table>
Replicant value
Why contact center leaders pick Replicant
Superior automated conversations
With latency times under 1 second and an inference accuracy rate over 96%, your customers won’t believe they’re talking to a machine.
Up and running in weeks
General purpose AI apps like [24]7.ai require an army of engineers and conversation designers. Replicant is purpose built for contact centers
Actionable insights and reporting
Dashboards provide real-time visibility into customers’ reasons for contacting support, top performing conversation flows, and escalation issues.
With Replicant, it's not just about the solution itself, but about the partnership and their ability to strategize and see downstream with us.
Bill Hackett
Vice President of Contact Centers Strategy & Operations
See the Replicant difference for yourself
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