ChatGPT and LLMs—The Promise and The Peril for Your Contact Center

ChatGPT and Large Language Models (LLMs) have arrived. The customer service industry is perfectly positioned to benefit from this technology given automating conversations in your contact center is already top of mind. So, how do you use this powerful and complex technology to supercharge what’s working in your contact center automation? How do you avoid exposing your business and customers to more risk? In this private, customer-only webinar we will share both the promise AND the peril of LLMs for your contact center.Replicant has been working with cutting edge language models for 6 years and we will share how your Thinking Machines can incorporate LLMs to:

• Resolve more customer issues more quickly
• Roll out more complex, new use cases faster
• Safeguard your business and customers from conversations gone wrong