The Human Side of a Great AI Partnership

Deploying AI in the contact center doesn’t start with technology. It starts with trust, not just in the platform, but in the partner behind it.

In today’s crowded AI landscape, it’s not easy to tell who will follow through on what they promised once the contract is signed. How do you know if a partner will actually understand your brand, support your agents, and help your business evolve?

In this webinar, we’ll explore what that kind of partnership really looks like and hear directly from customer leaders who’ve done it. Lisa Rivier from AAA Mountain West Group and Oneishia Heard from Americor will join us live to share how they launched and scaled Voice AI in the real world: the lessons, the wins, and what they wish they’d known up front.

Whether you’re just getting started or trying to move past a pilot, we’ll show you how great partnership makes all the difference. Because at the end of the day, it’s not just about buying a bot. It’s about finding a teammate you can trust.

What you’ll learn:

• How to spot the difference between an AI vendor and a long-term partner
• What a collaborative rollout looks like
• How great partners design AI that empowers agents and protects your brand voice
• A checklist for evaluating support, scalability, adaptability—and the KPIs that signal a true partnership (not just a product)

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