Six years after automating its first customer service call, Replicant has entered a new growth phase marked by two major milestones: a fully agentic platform now in production, and more than 1 billion automated customer service minutes handled on the phone.‍

Since launching our new platform last fall, Replicant has seen 2.5× revenue growth , driven by customers expanding automation across more call types with high containment and better-than-human customer satisfaction. Enterprises including AAA, ADP, DoorDash, Fanatics, and Sunrun trust Replicant in live, high-stakes customer service operations.

The billion-minute milestone wasn’t achieved through demos or pilots. It came from sustained production usage since 2020—powering AI agents that interpret intent in real time, adapt as conversations unfold, and operate within real policies and systems. In an industry crowded with AI built for experiments, Replicant is built for reality.

“Having implemented Replicant, we are prepared for whatever may come,” said Steve Bennett, Supervisor of Dispatch at CAA Club Group. “Whether it's an economic downturn, a spike in call volume tomorrow, or hiring challenges, we will be able to answer calls because of the automation we already have in place.”

This shift reflects a broader change in how enterprises now evaluate automation:

• AI is trusted on the front lines, not confined to edge cases
• Success is measured by outcomes, not pilot performance
• Reliability under pressure matters more than novelty, as AI has become a tool, not a toy

When companies are handling tens of thousands of emergency roadside calls during a winter storm, or working through a post-holiday surge, there is no fallback plan. AI has to work, every time.

Replicant was built for these moments. Our AI agents are trained on real agent conversations, real workflows, and real constraints—delivering predictable behavior under unpredictable conditions. Today, Replicant handles millions of conversations each month for leading brands across home services, travel, hospitality, and financial services.

“Seasonal hiring used to be a massive effort that consumed the entire summer,” said Chris Alston, Solutions Architect at Bulwark Pest Control. “Bringing on Replicant has reduced the need so significantly that now you hardly even hear about it."

AI in customer service is no longer about experimentation. It’s becoming core infrastructure. And Replicant is entering its next phase, at scale.